Bar Owner Handles Lying Customer's Review With Facts

Author image for mattstaff
mattstaff
May 29, 2021 10:00 PM EDT

This customer decided to channel their inner aggression and outrage at the bar, after she was rejected from having more drinks. Apparently, she was showing signs of drunkenness, and the bar decided it was time for them to stop serving her. By the sound of it, this news was unwelcome and simply not accepted. 

So, the customer proceeded to make a proper stink about it. She went so far as to leave a dishonest review. Fortunately, the bar owner was ready to address the dishonest review with the footage-backed facts that they had on hand. 

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  • 01
    Text - Pensacola, Florida O0000 Reviewed 14 May 2019 O via mobile Never again We went to Token based on a friend's recommendation because we love arcade games. Wow, we were so disappointed. The employees were beyond rude. The service was horrible. Everything behind the bar looked so dirty, the glasses looked like they had not been cleaned in weeks. My husband attempted to play several of the machines, but they were broken. No one who worked there seemed to care at all. Is it there job to act rud
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  • 02
    Text - TokenSmithfield, Owner at Token, responded to this review Responded 16 May 2019 Hi Unfortunately you arrived very drunk and got very aggressive when the manager on duty refused to serve you any alcohol. I had a look at the cameras and you actually never made it past the bar, and into the venue/on a table.
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  • 03
    Text - Regarding the glasses, all of our glasses are cleaned thoroughly after each use, however you may have thought otherwise as you were standing in front of the service area, which has a sign saying "do not stand here, service area" located where the glass washing station is. This is where floor staff put dirty glasses as they wait to be loaded into the washer. For the 6 minutes (this is verified by CCTV) you were at the bar, the bar staff left the glasses there and didn't wash them because t
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  • 04
    Text - After shouting "I own my own business!", you threatened to leave us horrible reviews on all platforms, with some considerably farfetched claims. The worst being "A member of staff said something derogatory to my friend" on Google, which is a very serious claim, hence the owner getting involved in the investigative process. You were there with one other person, who according to your review here was your husband and again according to our CCTV at no point was in any contact with any staff m
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  • 05
    Text - As you can see from the review above you, your visit impacted others' experience negatively too. We would appreciate if you stayed true to your word and never step foot in Token again. Show less Report response
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